Introduction
Norbert Lubricants ("we", "us" or "Norbert") respects your privacy. This Privacy Policy describes how we collect, use, disclose and protect your personal information when you visit and use our official website www.norbertoil.com ("Site").
Please read and understand this policy carefully before using this website. If you do not agree to any of the terms of this policy, please stop using this website. By continuing to use this website, you agree to our processing of your personal information in accordance with this policy.
1. Information collection
The information we collect is limited to the purpose of providing you with services, improving the website experience, and conducting legitimate business communication. Specifically include:
Information you provide directly:
Contact information: When you contact us via a website form, email, or phone (e.g., to request a product catalog, apply for samples, or consult for technical support), you may provide your name, company name, job title, phone number, email address, mailing address, etc.
Consultation content: details of your specific questions or needs.
The information we automatically collect:
Technical Data: When you browse the website, we automatically collect certain information through cookies and similar technologies, such as your Internet Protocol Address, browser type and version, operating system, time of visit, pages viewed, duration of stay, and origin website.
Device Information: Limited information about the device you use to access this website.
Information obtained from third parties: Subject to the law, we may obtain supplemental information from publicly available commercial databases or partners to better understand our customer base.
2. Purpose of information use
We use your personal information for the following legitimate purposes:
Respond to your requests: handle your inquiries, sample requests, technical support needs, and send you the product documentation or information you require.
To provide services and communication: to provide the services you request, to communicate with you about your affairs, and to send important service notices (such as policy changes).
Commercial marketing (based on consent or legitimate interests): To send you information about new products, technical white papers, industry developments or promotions, with your consent or to the extent permitted by law, based on our legitimate business interests. You always have the right to opt out of such marketing communications.
Website operation and improvement: Analyze website usage, diagnose technical problems, maintain website security, and improve website content, functionality and user experience.
Legal compliance: Compliance with applicable laws, regulations, judicial processes or governmental requirements.
3. Information sharing and disclosure
We promise not to sell your personal information to third parties. We will only share your information in the following circumstances:
Service Providers: with trusted third parties who provide services to us (e.g. website hosting, data analytics, email delivery, Customer relationship management), who only process information when performing services on our behalf and are under strict confidentiality obligations.
Within the Group: Shared within Norbert affiliates worldwide for unified account management and internal reporting, subject to this Privacy Policy at all times.
Legal requirements: When we are satisfied that disclosure is necessary to comply with laws, regulations, subpoenas, or court orders, or to protect the rights, property, and safety of us, users, or the public.
Business Transfers: In the event of a merger, acquisition, asset sale, or bankruptcy reorganization, your information may be transferred as part of the transaction, and we will ensure that the transferee continues to comply with this policy.
4. International data transfer
Our servers may be located outside of your country. As a result, your personal information may be transferred to and stored in jurisdictions outside of your country of residence, where data protection laws may differ from those in your country. We take appropriate security measures to ensure that such transfers comply with applicable data protection laws.
5. Data security
We take reasonable and industry-standard physical, electronic and administrative measures to protect the information we collect from unauthorized access, disclosure, alteration or destruction. However, please note that no method of Internet transmission or electronic storage is 100% secure.
6. Your rights
Depending on the laws of your location, you may have some or all of the following rights:
Access Rights: Request access to the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete personal information.
Right to erasure: Request erasure of your personal information under certain conditions.
Right to restrict processing: Request to restrict the processing of your information.
Data portability: Request access to your information in a structured, commonly used, and machine-readable format.
Right to object: Object to processing based on legitimate interests, including for direct marketing.
Right to withdraw consent: Withdraw your consent at any time to the extent of consent-based processing.
To exercise these rights, please contact us using the contact details in Section 9. We may ask you to verify your identity and respond to your request within a reasonable time in accordance with applicable law.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and use information about your browsing activities. Cookies are small text files that are stored on your device and are used to remember your preferences, analyze website traffic and tailor advertising (where applicable). You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
8. Third-party links
Our website may contain links to third-party websites (e.g. distributors, industry organizations). This Privacy Policy applies only to this website. We are not responsible for the privacy practices of any third-party website and recommend that you read their Privacy Policy before providing personal information.
9. Children's privacy
Our website is not directed to children under the age of 13 (or older as required by the relevant jurisdiction). We do not knowingly collect personal information from children. If you are a parent or guardian and believe we may have collected information from children, please contact us.
10. Privacy Policy Updates
We may update this Privacy Policy from time to time to reflect changes in law, technology or business practices. Updated versions will be posted on this page with an updated "Last Updated Date". We encourage you to review this policy periodically. Continued use of this website after material changes to this policy constitutes your acceptance of the updated policy.
11. Contact us
If you have any questions, comments or complaints about this Privacy Policy, our privacy practices, or if you wish to exercise your privacy rights, please contact us at:
Norbert Lubricants Data Protection Contact
E-mail: szyilida@qq.com
Mailing address: Room 1506, Unit 1, Meilongyuan Building, Longhua Avenue, Longhua District, Shenzhen, China
We will take your inquiry seriously and respond to it as soon as possible.
This policy is the general Privacy Policy of the official website of Norbert Lubricants. The legal requirements of specific countries may vary slightly. Please refer to the specific legal terms of your location as the final basis.
